Client Services & Travel Coordinator

Guest Service Associate - Travel Industry (Customer Service / Travel Coordination)

Pay: $20-$21/hr Schedule: Mon-Fri, 9:00 AM-5:30 PM Type: Contract-to-Hire (90 days)
Location: 100% Onsite - Edina, MN

Are you passionate about customer service and excited about the travel industry? We are seeking a Guest Service Associate to support travelers with booking, documentation, and high‑touch customer care. This is an excellent opportunity to join a fast‑paced, growing travel organization with long-term career development.

The Guest Service Associate provides frontline customer support for travelers by delivering prompt, accurate, and professional assistance. This position handles high-volume inbound calls, email support, documentation guidance, and troubleshooting.

Ideal for candidates who enjoy problem‑solving, relationship building, and helping customers navigate travel‑related processes.

• Answer 30-50 inbound customer service calls per day related to travel bookings and trip coordination
• Assist travelers with reservations, travel questions, and itinerary support
• Process customer inquiries via phone and email with urgency and accuracy
• Guide travelers through documentation requirements such as passports, visas, and international travel regulations
• Support customers in uploading travel documents and navigating online systems
• Troubleshoot basic technology or process issues with patience and clarity
• Stay informed on international travel guidelines, advisories, and requirements
• Provide empathetic service and de-escalate concerns professionally
• Maintain strong attention to detail while managing multiple systems and tasks
• Identify and report customer trends or recurring issues

• 1+ year of customer service experience (retail, call center, hospitality, restaurant, or reception welcome)
• Strong communication skills: listening, writing, researching, decision-making
• High level of patience, empathy, and professionalism
• Ability to work independently and manage multiple computer systems
• Problem‑solving and conflict‑resolution skills
• Bonus:
  Experience supporting senior customers or working in senior living/retirement communities

• Medical benefit options (MEC plans available)
• Dental & vision plans
• Accident & critical illness coverage
• Life insurance & short-term disability
• 401(k) eligibility
• Safe & Sick Time
• Holiday pay accrual
• Annual bonus eligibility

• Employer‑supported medical insurance (75% of employee premium; 50% dependent premium)
• Health Savings Account (HSA)
• Dental coverage
• 401(k)
• 15 days of PTO annually

• High‑growth travel company with long‑term career pathways
• Fast‑paced and collaborative work environment
• Newly renovated office space
• Monthly onsite events: food trucks, craft days, social events, animal meet‑and‑greets
• Travel industry education opportunities (ship tours, destination training, etc.)
• Travel and cruise discounts
• Walking paths near the office
• Career advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.