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Customer Service Rep Technical Support

CX Programs Manager — Drive Adoption & Retention

Job in Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for: Siteimprove
Full Time position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading SaaS company is seeking a Customer Experience Program Manager to drive customer-facing initiatives with a focus on adoption and retention. This role requires expertise in program management and a customer-first approach, effective communication skills, and the ability to lead complex cross-functional programs. Ideal candidates have 5+ years in a related role, proficiency in tools like Salesforce, and thrive in fast-paced environments.

The position offers a competitive salary and comprehensive benefits package.
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