Airport Customer Service Agent - Seasonal - Minneapolis​/St. Paul Airport; MSP

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

You will enjoy these benefits and more:

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Sick Time Off
• Employee Assistance Program including counseling for employees and their family

Sun Country Airlines is seeking a Seasonal Airport Customer Service Agent to provide customer service for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage
• Provide general information to passengers, such as directions and flight information, and monitor carry‑on baggage for size and quantity
• By utilizing a computer, process tickets, check baggage, and assign seats
• Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry‑on regulations, and seat assignments
• Handle denied boarding situations, solicit volunteers, re‑accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate
• Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations
• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations
• Provide consequential expenses to applicable customers when there is a delayed bag
• Ensure delivery of baggage to the affected customer for late arriving or miss‑loaded bags
• Trace loaner wheelchairs, car seats, etc.
• Assist with lost and found articles
• Enforce safety/security measures and monitor sensitive safety zones
• Ensure compliance with FAA, Sun Country, and airport regulations
• Other duties as assigned by management

• Must be at least 18 years of age
• Previous customer service experience
• Ability to work well in a team environment
• Effective communication skills in English, both written and verbal
• Ability to work with a computer, including quickly and accurately typing on a keyboard and using a mouse to navigate different screen applications
• Ability to work efficiently under time constraints
• Ability to work a flexible schedule including nights, weekends, and holidays
• Must be able to obtain and maintain an MSP SIDA badge with a CBP Seal

• Previous airline customer service experience

Rate: $17.25 USD per hour

Seasonal, Non‑Exempt

Minneapolis, MN (onsite)

None

This job operates in an airport terminal. The noise level in the work environment is usually moderate but may become high at various times.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance, and stoop or kneel. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The above statements are intended to provide a summary of key responsibilities and the anticipated work…