Front Desk Part Time

Front Desk Part Time role at Com For Care  Home Care (Raleigh, NC)

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answer phone calls politely and helpfully.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and account updates.
• Facilitate member service issues and forward to Club Manager or appropriate staff.
• Help maintain the neatness and cleanliness of the club.

• Customer Service: Communicate and interact in ways that exceed customer wants and needs.
• Listening: Actively listen, empathize, and collaborate to solve issues.
• Problem Solving: Identify problems, analyze data, propose solutions, and seek help when necessary.
• Diplomacy: Demonstrate tact, skill, and appropriate language in all interactions.
• Communication: Report questions, concerns or issues to a supervisor promptly.

• Honesty and strong work ethic
• Excellent customer service skills
• Basic computer proficiency

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.
• Lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA