Client Service Advisor

CLIENT SERVICE ADVISOR role at Renters Warehouse

2 days ago Be among the first 25 applicants

$18.00/hr - $20.00/hr

We are seeking a Client Service Advisor to join our team in Minneapolis, MN. This position is part of our customer service function that focuses on handling customer inquiries for our tenants and property owners.

• Answer inbound client calls to assist and resolve concerns, using high-performing customer service skills while meeting expected KPI's.
• Case (ticket) management and processing to resolve client concerns.
• Perform incoming online chats to assist and resolve client concerns.
• Provide detailed communication and documentation of interactions with clients and employees within Renters Warehouse's CRM.
• Enforce all lease terms and issue lease violations as needed.
• Enforce utility bill payment requirements as outlined in the lease.
• Assist with HOA Rules and Regulations compliance.
• Work in collaboration with all company departments and employees to maintain an excellent customer experience.

• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Microsoft Office (Word, Excel).
• Ability to self-manage and problem solve with little or no direction.
• Ability to communicate well and provide exceptional customer service.
• Exert a professional and positive demeanor.
• Organized and manage multiple priorities.
• Successfully use negotiation skills and easily diffuse difficult situations.
• Demonstrate Honesty, Trustworthiness & Accountability.

High School Diploma, GED, and 1-2 years of experience in a customer service role, administrative role, or a related field.

While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee is occasionally required to walk, use hands to handle or touch objects, tools, or controls. Specific vision abilities required include close vision. Reasonable accommodations can be made.

Remote Status:
In-Office required; 3701 Wayzata Blvd. Suite 500, Minneapolis, MN 55416. Travel Requirements: N/A.

Entry level

Full-time

Management and Manufacturing

Referrals increase your chances of interviewing at Renters Warehouse by 2x.

Apply BELOW