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Front Desk Agent
Job in
Minneapolis, Hennepin County, Minnesota, 55401, USA
Listed on 2026-03-08
Listing for:
HEI Hotels + Resorts
Full Time
position Listed on 2026-03-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Greet guests and assist with arrival and departure; conduct check-in/check-out using the hotel computer system;
Post room charges, process payments including credit card verification, and manage guest accounts;
Answer telephone calls, relay messages, and retrieve mail, packages, and facsimiles for guests;
Resolve guest complaints and actively negotiate solutions to ensure guest satisfaction;
Maintain composure during emergencies and high activity, following procedures and guidelines
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