Customer Services Specialist

** Job Class:
Customer Service Specialist*
* ** Agency:
Minnesota Department of Veterans Affairs*
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** Job ** : 92673

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** Location** :
Minneapolis

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** Telework Eligible** :
No

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** Full/Part Time** :
Part-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 03/06/2026

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** Closing Date** : 03/12/2026

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** Hiring Agency/Seniority Unit** :
Veterans Affairs Dept / Vets Home-Mpls-Insuff Wk Tm

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** Division/Unit** :
Minneapolis Veterans Home / Mpls Front Desk Staff

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** Work Shift/Work Hours** :
Evening Shift, 3:30 pm - 8:00 pm

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** Days of Work** :  Week 1:
Fri, Mon;
Week 2:
Sat, Sun

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** Travel Required** :
No

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** Salary Range:**  $20.32 - $25.41 / hourly

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 218 - Insufficient Work Time/Unrep

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position provides telephone and network support to all departments at the Minnesota Veterans Home - Minneapolis; is responsible for daily regular and emergency communication services, reception duties, mail distribution, and transportation dispatch services; monitors security equipment and various equipment repair services; and also provides backup for various administration clerical staff duties.
** _._*
* ** _The Minnesota Veterans Home in Minneapolis provides skilled nursing care in a supportive environment that fosters a stable, healthy, and meaningful life for Veterans. We offer a creative, fun, collaborative, and stimulating work environment that encourages professional growth._*
* ** _The Minneapolis Home is located on Minnehaha Avenue, which has connecting highways and public transportation options for an easy commute. The beautiful 53-acre wooded campus includes mature oaks and pines, nature trails and biking paths overlooking the Mississippi River._*
* ** Minimum Qualifications*
* Please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate each of these minimum qualifications will be considered for this position.

+ Skill in customer service sufficient to schedule and confirm appointments, answer questions, and advise customers of policies, procedures, and regulations as well as to provide prompt, courteous, and accurate information to customers in person, on the phone, and through e-mail and other correspondence.

+ Typing and word processing skills sufficient to use software such as Microsoft Office products to generate forms, reports, and general correspondence.

+ Communication skills sufficient to communicate effectively with a variety of individuals in person and on the phone and to interpret and communicate work policies and procedures to staff.

+ Ability to open, sort, and deliver mail.

** Preferred Qualifications*
* Experience working in an office/clerical setting in a long-term care facility.

** Additional Requirements*
* This position requires successful completion of the following:

A Minnesota Department of Human services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.

A Tuberculosis (Mantoux) screening (or chest x-ray) is required prior to employment.

Employment reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at …