Front Desk​/General Clerk

Requirements

• Screen visitors and guests by verifying USDA badge identification or reviewing government furnished lists of expected guests if badge access is unavailable.
• Welcome guests and visitors as they enter the office, providing a friendly and professional impression and clear verbal communication.
• Direct guests to sign in and sign out, maintaining building on‑site accountability, and issue and track visitor passes.
• Issue and track elevator cards.
• Assign lockers to staff, replace locker batteries as necessary, and reset locker codes.
• Direct screened guests to the appropriate department, conference, or meeting room.
• Retrieve packages and boxes left outside of the front office doors.
• Sign for packages if mailroom staff are unavailable.
• Route calls or onsite personnel to the appropriate USDA personnel member.
• Use a government laptop in accordance with federal information technology rules for official government work, including reviewing and responding to email inquiries.
• Able to lift packages weighing 25 lbs. or less.
• Provide excellent customer service with a friendly demeanor and a positive experience for visitors.
• Present a professional demeanor, appearance, and manner.
• Keep the front desk neat and organized, creating a warm environment.
• Update all Minneapolis email addresses and phone numbers as necessary.
• Ensure emergency binders are updated quarterly.
• Coordinate meeting room reservations and room configurations as needed.
• Restock the mailroom supplies monthly and restock wipes in open office areas as needed.
• Provide a requested supply list to the BOD quarterly to replenish the supply cabinet.
• Monitor the Minneapolis Facilities email box and route to the appropriate BOD member to address the email.
• Answer the front desk phone and route to the appropriate USDA point of contact.
• Initiate the Informa Cast announcement system in case of an emergency.
• Replace presidential portraits at the front desk as needed.
• Forward building-wide email events to the Minneapolis email group as needed.
• Update digital signage displays as needed.

• Ability to follow specific, detailed instructions.
• Skill in the use of office equipment (phone, computer, etc.).
• Physical ability to lift packages that weigh 25 lbs. or less.
• Ability to communicate verbally and in writing.

Medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, health savings account, health advocates, employee assistance program, tuition assistance program, 401(k) plan, and a fun and enthusiastic work environment that promotes a work/life balance!