Teller, Customer Service​/HelpDesk

Job Description Job Description

Job Title: Teller

Job Type: Part Time

Be a valued part of our Unity Experience.

Our employees embrace ideas, share openly and honestly, and believe in meaningful work for all. We are innovative, we encourage, we collaborate, we are authentic, and we live in a care culture. Our work environment is a trust-based, collaborative, open, transparent workspace where our bankers feel good and do good. Each employee builds their own sense of pride and ownership for what we do, taking responsibility for their roles and duties.

Employee engagement and customer experience are always at the forefront of all we do.

At Unity Bank, we are proud to be a community bank, at the heart of every community we serve. We feel strongly that when our customers choose Unity Bank, our customers are investing in and strengthening our communities; funding local farmer’s seeds, opening doors on main street, and unlocking opportunities for our neighbors.

Every customer is unique. We value each conversation. We listen to our customers; we are curious, and we connect. We build relationships. We aspire to deliver high quality personalized service that our valued customers need and want. We feel the deep understanding and passion to deliver solutions that truly make a difference. We help people achieve their dreams. We share our Unity Experience with all.

The Teller serves as one of the Bank’s primary front-line customer service representatives and is responsible for delivering exceptional service to customers. Building long-term relationships with customers and cross-selling them our products and services will lead to an excellent customer experience. In addition, this position will be proactive in assisting customers to adopt new technologies, while maintaining our high service standards, as the retail delivery system continues to evolve.

Principal Responsibilities & Duties:

• Listens to customer questions and concerns and solves issues, as appropriate, or directs to proper department for resolution.

• Creates customer awareness of product and or service promotions, specials, etc. through interactions with customers.

• Understands the Bank’s products and services and builds long-term relationships with customers as a foundation to cross-sell our products and services by identifying customer needs and referring business to other bank departments.

• Identifies potential customers through networking, customer referrals, or other means and refers them to the appropriate area within the bank.

• Performs daily administrative duties within set processing time frames, like customer account transactions, accurately disbursing cash, processing loan payments, balancing, scanning proof work and other documents, and entering data into teller system.

• Backs up other departments as necessary or as requested, to help manage overall efficiencies in the organization.

Benefits: 401(k), 401(k) matching, Paid time off, Referral program,

Supplemental Pay: Bonus pay

Working Conditions: Bank/office environment, secure, comfortable working conditions. May be required to travel to/from branch offices, corporate office, and other facilities

This is a position for which:

• Military experienced candidates are encouraged to apply
• Job seekers of all ages, including older job seekers are encouraged to apply.
• Applicants with disabilities are encouraged to apply.

Unity Bank is an Equal Opportunity Employer