Order Entry Associate

Are you a values-driven individual? Do you have the determination to provide legendary customer service? Do you thrive in a fast-paced environment? Are you ready for a challenge?

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at:

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

We are looking for a talented Order Entry Associate to join our growing team. Your will be responsible for daily entry and processing of sales orders. In this position the Order Entry Associate will have a strong attention to detail and a passion for providing a legendary customer experience.

What you will be responsible for:

• Same day data entry of customer purchase orders into the system. Order receipt can come in the form of e-mail, or phone
• Provide same day order confirmations and clarify order discrepancies
• Support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions
• Contact customers for needed or missing information via email or phone.
• Provide excellent customer service when interacting with customers and business partners
• Expedite requests as necessary
• Obtain 100% accuracy entering customer Purchase Orders. Ensure all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirement.
• Actively work to streamline Purchase Order entry with focus on creating consistency among customers
• Meet established departmental performance metrics
• Meets attendance expectations as outlined in the employee handbook
• All other duties as assigned by supervisor

What will you bring to the table (Skills/Experience Required):

• High School diploma or equivalent
• Ability to interpret complex business documents including customer purchase orders
• Ability to professionally communicate with customers both verbally and in writing
• Proficient typing skills with high level of accuracy
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint)
• High degree of time management and organization required
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude
• Must be customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations
• Must be able to work in a team environment, anticipate needs, and exceed customer expectations
• Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential
• Demonstrate a positive approach towards team building/support is essential

Physical and Mental Demands, and Work Environment: The physical and mental demand, and work environmental requirements described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, office printer or copier, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Clear communication skills for phone calls, meetings and written correspondence.

Ability to communicate effectively in-person, over the phone, and via digital platforms. Listening to instructions and customers, ability to read and interpret information on screens. May require repetitive motions such as typing, using a mouse, or dialing a phone. Specific vision abilities include close vision, and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

Exposure to standard office equipment noise such as printers, phones, and conversations.

Necessary Attributes:

Must possess our Core Values:
Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity

What will you enjoy from working with us?

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back - we strongly support…