Front Desk; Continental

Position: Front Desk (The Continental)
Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more n.org.

Position Summary

We are seeking a strong communicator with an eye for safety and security to join our team at the Front Desk of our supportive housing community, The Continental in Minneapolis, MN. Aeon's supportive housing at The Continental provides stable, affordable homes with on-site or connected services for individuals who have experienced homelessness or have specific support needs.

This people-oriented, dependable and timely person with high emotional maturity will perform front desk duties and light security functions, reporting to the Property Manager.

Key responsibilities include, but are not limited to:

* Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.

* Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.

* Must be able to take charge and direct others in emergencies as they arise.

* Compose comprehensive reports outlining observations and activities during their assigned shift.

* Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.

* Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.

* Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.

* Maintain desk area and lobby to ensure neat and professional appearance.

* Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.

* Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Site Manager.

Skills and Qualifications

* 1+ years of security experience or the equivalent is strongly preferred.

* Must have the ability to commit to listed schedule. Schedule is not flexible.

* Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.

* Communicates clearly, uses polite phone manners, and provides helpful, friendly service.

* Proven ability to build and keep positive relationships with customers/clients while maintaining professional boundaries.

* Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.

* Proven ability to work independently and on a team.

* Must have the ability to maintain prompt and committed attendance.

* Must be a resourceful, problem solving, relationship-building, seeker of excellence.

* Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Physical Requirements

* Ability to remain in stationary position for extended periods while working at a computer and attending meetings.

* Ability to operate standard office equipment, including computers, phones, and printers.

* Ability to move about the office to access files, meeting spaces, and office equipment.

* Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.

* Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.

*…