Customer Service Coordinator

Crew2 Customer Service Coordinator

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

This position offers up to $17/hr, full benefits, competitive PTO, and remote Fridays after training.

• Fields customer questions and concerns in a professional manner utilizing all resources available.
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented.
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics and the impact this role has on associated outcomes.
• Provides customers with production and service information.
• Schedules customer installations according to established processes.
• Makes post-installation follow‑up calls ensuring the installation experience was one that delights customers.
• Routes customer calls to appropriate department or resource.
• Keeps informed of new processes and policies.

• Fields customer service inquiries and determines customer requirements and expectations.
• Develops, qualifies, and effectively promotes products and services.
• Illustrates knowledge of features and benefits of various Crew2 programs.
• Presents pricing, credit, and terms information in accordance with standard procedures.
• Creates a positive customer experience to help generate sales and repeat business.

• Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best.

• High school diploma or GED.
• Problem resolution skills and strong customer service skills.
• Detail oriented with high level of accuracy.
• Team player with the ability to multitask.
• Experienced in Microsoft applications.
• Excellent oral and written communication skills.
• Call or contact center experience is preferred.

• Up to $17/hr.
• Full benefits.
• Competitive PTO.
• Remote Fridays after training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.