Member Experience Representative

Job Description

We are seeking experienced Customer Service Representatives to support health insurance operations. In this role, you will assist members and providers with inquiries related to claims, benefits, and eligibility
. This is a high-volume call center environment, handling approximately 50‑60 inbound calls daily
, requiring strong communication skills, attention to detail, and the ability to efficiently resolve issues.

• Respond to inbound calls from members and healthcare providers
• Address questions related to claims processing, benefit coverage, and eligibility verification
• Provide accurate and timely information while ensuring a positive customer experience
• Investigate and resolve issues using problem‑solving skills
• Document interactions and updates in internal systems
• Collaborate with internal teams to ensure customer needs are met

• Proven experience in call center or high‑volume customer service environments (required)
• Healthcare or insurance experience strongly preferred
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities and attention to detail
• Self‑motivated with a desire to grow and advance professionally
• Basic computer proficiency, including experience with:
  • Microsoft Teams
  • Word
  • Excel

Contract to Hire position based out of Minneapolis, MN
.

The pay range for this position is $20.00 - $21.00/hr
. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Minneapolis, MN.

Position anticipated to close on May 29, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.