Guest Experience Representative

POSITION:
Guest Experience Representative DEPARTMENT:
Guest Experience

REPORTS TO:

Guest Experience Supervisor FLSA STATUS:
Part-time, Hourly, Non-Exempt, Union UNION:
Teamsters Local 638 UNION PAY RATE: $17.75/hour LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. These individuals understand that they have the ability to impact each guest’s experience and does everything that they can to enhance the experience while abiding by company policies.

U.S. Bank Stadium, owned by the Minnesota Sports Facilities Authority, is a multi‑purpose stadium located in the heart of Minneapolis, Minnesota. With over 66,000 seats, this state‑of‑the‑art facility hosts a dynamic range of events, including the Minnesota Vikings, concerts, family shows, college and high school sporting events, conventions, trade and consumer shows, community events, corporate meetings, receptions, private celebrations, and guided tours.

Since opening in July 2016, U.S. Bank Stadium has hosted 2,000 events with over 10.3 million guests.

Include the following. Other duties may be assigned.

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary.
• Be personal and pro‑active in aiding all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.
• Establish and maintain cooperative relationship with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures.
• Enforce stadium and league rules, regulations, and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Guest Experience Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• High School Diploma or GED
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