Customer Service Representative

Customer Service Representative

We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

This role is not a traditional call center; we focus on quality customer service in a complex environment. As the direct channel between the Client and the Vendor, you will handle intensive phone and computer work dealing with vending locations and vendors, and maintain accurate computer records and inventory.

• Problem‑solving and conflict resolution skills
• Strong computer skills, including Microsoft Word and Excel
• Excellent interpersonal communication skills
• Strong customer service orientation
• Positive internal and external work relationships
• Professional composure in a high‑pressure, time‑sensitive environment
• Ability to work independently

• Experience with JD Edwards (ERP system) or other ERP systems such as SAP, Oracle, People Soft

• High school degree required
• Minimum of one year business experience in a customer service office environment, or a business setting requiring heavy customer service, computer, and phone work is preferred

At our North Loop Minneapolis office, we offer an office environment with free office coffee and pantry, free parking, dress for your day, Canteen Avenue C market and Foodsby food delivery, sporting event tickets raffled off, paid time off to volunteer for corporate sponsored events, wellness programs, and more.

Compass Group is an equal‑opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.