Museum Facilitator & Visitor Services Representative

WHO WE ARE AND

WHAT WE DO:

The Bakken Museum is a one-of-a-kind museum with a focus on innovation and the intersection of STEM and the humanities. The museum encourages curiosity through our exhibitions, events, and on and off-site education programs. Our purpose is to awaken the innovator inside each of us.

Curiosity: Wonder by asking bold questions, challenging assumptions, and seeking new perspectives. Center diverse voices to ensure exploration is equitable and relevant.

Creativity: Try and discover by generating, testing, and refining ideas. Take risks, learn from failure, and think outside of the box to create solutions that reveal unique possibilities.

Collaboration: Share by combining strengths, engaging partners, and building toward shared outcomes. Work across teams, communities, and volunteers to co-create adaptable solutions that are stronger, more inclusive, and more impactful together.

The Bakken provides equal employment opportunities for all persons regardless of age, race, color, religion, creed, national origin, marital status, familial status, sex, gender identity and/or expression, pregnancy, sexual orientation, disability, veteran status, genetic information, status with regard to public assistance, or any other characteristic protected under federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The Museum Facilitator works directly with museum visitors throughout the museum welcoming visitors, answering questions, interpreting exhibits, facilitating activities, all the while providing exceptional service. This role will also support the museum’s Admissions Desk.

• Staff the Visitor Services Desk as needed, including the sale of admission tickets and museum store merchandise, and answering the museum’s general phone line.
• Performs additional duties and responsibilities specific to individual programs and work plans, as agreed upon with supervisor.

• Actively engage with visitors by greeting them, inviting them to engage with the activities, and supporting their engagement.
• Reset the space as needed so visitors have a fresh place to play and learn.
• Prepare and restock exhibit and program supplies as needed.
• Monitor visitor behavior and address as needed to ensure a safe experience for all visitors and to ensure the safety and security of museum staff, facilities, exhibits, and collections.

• Provide exceptional customer service to all visitors.
• Move throughout the public museum spaces and interact with visitors, answer questions, and provide interpretation about the museum and exhibits.
• Contribute to the museum’s general upkeep by ensuring public spaces are tidy and reporting maintenance needs as needed.
• Anticipate and proactively respond to unexpected situations as they arise, ensuring the best possible experience for visitors.
• Communicate effectively and proactively with other museum staff to ensure efficient and effective operations.
• Keep current on all emergency procedures and understand role and responsibilities in emergencies.

Other duties as needed or required.

Perform other duties as needed or required which are within the position’s scope.

Diversity, equity, accessibility, and inclusion (DEAI) are core functions of all positions at the Bakken Museum. While some roles may have more specific responsibilities, the items below are a part of everyone’s role at the museum:

• Demonstrate a commitment to DEAI through continuous personal development, modeling inclusive behaviors, and proactively managing bias to help cultivate and promote a culture of inclusivity and belonging for all staff.
• Proactively work on your own and collaboratively with other museum staff to ensure equitable and representative experiences for all museum visitors and program participants.

• Exceptional customer…