Customer Engagement Coordinator

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

At Shred Right, our Customer Engagement Coordinators are at the center of our customer experience, connecting customers with the people, processes, and resources needed to deliver exceptional service. By combining customer support, scheduling, and operational coordination, they ensure every service request is executed accurately, efficiently, and with care. If you're passionate about serving customers, solving challenges, and coordinating the details that turn promises into results, we invite you to join our team.

We are seeking a customer‑centric professional who excels at balancing people, processes, and priorities to create seamless customer experiences. This individual is highly organized, collaborative by nature, accountable in execution, and motivated by opportunities to enhance service, strengthen relationships, and improve operational effectiveness.

• Act as the voice of the customer, creating positive and memorable experiences at every stage of the customer journey.
• Build meaningful customer relationships through personalized service, proactive engagement, and consistent follow‑through.
• Provide expert guidance on service offerings, scheduling options, and solutions that align with each customer’s unique needs and objectives.
• Resolve customer concerns with professionalism, empathy, and a solution‑oriented mindset, transforming challenges into opportunities to enhance satisfaction and strengthen customer partnerships.

• Orchestrate customer service requests and recurring service schedules to ensure a seamless and exceptional customer experience.
• Strategically coordinate service routes and resource allocation to optimize operational efficiency while meeting customer expectations.
• Maintain proactive communication with customers throughout the service lifecycle, providing timely updates, confirmations, and solutions that foster confidence and trust.

• Serve as a collaborative partner across departments, aligning customer needs with operational capabilities to deliver exceptional service outcomes.
• Ensure customer information, service details, and operational records are maintained with the highest level of accuracy and consistency.
• Drive accountability by monitoring service requests from initiation through completion, ensuring customer expectations are met and commitments are fulfilled.
• Actively identify and recommend process enhancements that improve service quality, operational effectiveness, and the customer journey.

• You adapt quickly to changing priorities, customer needs, and operational demands. You enjoy solving problems and finding better ways to get things done.

• You believe great results come from teamwork. You communicate effectively, support your teammates, and work across departments to achieve shared goals.

• You place customers at the center of every decision and strive to create exceptional experiences that build trust and loyalty.

• You take ownership of your work, follow through on commitments, and continuously seek ways to improve performance and results.

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a fast‑paced environment.

• Experience creating exceptional customer experiences in a service, scheduling, customer success, account coordination, or operational support environment.
• Familiarity with customer relationship management (CRM) platforms, service management systems, and technology solutions…