Scheduling Coordinator; Entry-Level

Overview

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.

What You Will Be Doing As A Scheduling Coordinator:

• Provide professional, friendly customer service at all times
• Confer with customers by telephone or in-person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
• Communicate appointment details with clients and answer questions as needed
• Coordinate the scheduling of appointments and consultations
• Manage logistical details for services and paperwork
• Maintain records and client contact database
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Discretion: act with prudence and circumspection, especially in the handling of confidential and private documents/data
• Customer service orientation: proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
• Self-control:
  Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
• Critical thinking: use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Bachelor's degree

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.