Customer Support Specialist

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.

Not a remote position - on-site position.

Pay range $19.00 to $21.00 per hour.

• Answer incoming customer experience support concerns, including promptly returning messages via phone, text, and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns to ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be a service-oriented team player with high energy, capable of multitasking, self-direction, and working well with others.
• Able to communicate clearly both verbally and in writing; customer service/multi-phone line experience helpful.
• Excellent work ethic, solid attendance record, and attention to detail.
• Excellent written and oral communication skills, including phone skills.

Champion Window is an Equal Employment Opportunity Employer.

We also offer a competitive compensation package that includes medical, dental, vision, disability coverage, 401(k), flex spending account, and more.