Member Experience Representative

Member Experience Representative

Minneapolis, MN (Hybrid After Training)

$20.00-$21.00/hour

Start Date:

July 6, 2026, Interview Date: ASAP

Make an Impact in Healthcare Customer Experience

MUST HAVE: 1+ years of recent call center experience

Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative (MER) where you'll play a vital role in supporting members and providers with their health insurance needs.

This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field!

What You'll Do

As a Member Experience Representative, you'll be the first point of contact for members and providers, ensuring a seamless and supportive experience.

Handle 50-60 inbound calls daily

Assist with claims, benefits, and eligibility inquiries

Provide clear, accurate, and empathetic communication

Navigate multiple systems to resolve concerns efficiently

Maintain exceptional customer service standards

✅ What We're Looking For

✅ Call center experience (required) - any industry

✅ Strong communication and problem-solving skills

✅ Ability to multitask and manage a high call volume

✅ Reliable, professional, and customer-focused mindset

⭐ Healthcare experience is a plus (not required!)

Work Environment & Schedule

Location:

Minneapolis, MN 55439

Onsite initially, with hybrid flexibility after training

⏰ Shift Options:
Between 7:00 AM - 7:00 PM

8-hour shifts (assigned after training)

Candidates select top 3 preferences (not guaranteed but often accommodated)

Training Details

First 3 weeks = onsite training, 30 hours/week

During Week 1, you'll select your preferred shifts

Standard schedule includes:

(2) 15-minute paid breaks

(1) 30-minute unpaid lunch

Compensation & Requirements

Pay: $20.00 - $21.00/hour

BG check required

Interview: ASAP

Why Join Us?

Get your foot in the door in the healthcare industry

Supportive training and onboarding program

Opportunity to transition into a hybrid work model

Be part of a mission-driven team that values member care

Job Type & Location

This is a Contract to Hire position based out of Bloomington, MN.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bloomington,MN.

Final date to receive applications

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of…