Customer Service Representative

Do you want to work for a great company that treats all their employees with respect? Do you enjoy helping people and providing top-tier support in a professional office environment? This may be the job for you! Apply now.

Customer Service Representative

Great Company to work for: A global leader in smart transportation solutions. We are committed to creating a seamless travel experience for our community.

• Direct Community Impact: You contribute directly to the efficiency of Minnesota's roadways. By supporting a more reliable transportation network, you play a tangible role in improving daily life for thousands of commuters.
• Mission-Driven Environment: The organization is focused on smart, forward-thinking infrastructure. You will be part of a dedicated team working to optimize traffic flow and advance modern transit solutions.
• Public Sector Stability: Provides excellent job stability, reliable benefits, and a culture that values long-term career growth.
• Dynamic, Innovative Focus: The agency embraces technology to make travel seamless. Employees have the chance to be involved with cutting-edge electronic tolling systems and advanced highway management.

Customer Service Representative Overview

This is a vital, high-engagement role focused on delivering quality care and brand representation. You will assist customers through multiple channels, including phone, email, and live chat to ensure their transportation needs are met with professionalism and accuracy.

• Pay: $19.75 per hour (Golden Valley, MN)
• Shift: Monday - Friday, 8:00 am to 5:00 pm
• Break Schedule: Two 15-minute breaks and a 1-hour lunch daily.

Key Requirements

• Education: High School Diploma or GED required.
• Technical Skills: Computer proficiency, including Microsoft Office Suite and strong typing skills.
• Communication: Excellent phone etiquette and professional verbal/written communication skills.
• Reliability: Must have reliable transportation and a proven track record of good attendance.
• Training Commitment: Must be present for the full initial 2-week training period (first 10 business days) without exception.
• Physical: Ability to sit for the majority of the workday at an assigned desk.
• Background: Must be 18+ and able to pass a criminal background check and drug screen.

Key Responsibilities

• Multichannel Support: Assist inbound service calls, walk-in customers, emails, and live chats.
• Brand Representation: Maintain a professional demeanor and focus on high-quality customer care.
• Schedule Adherence: Ensure you are punched in and computer-logged by 8:00 am sharp to begin the service day.
• Professionalism: Maintain professional hygiene and adhere to a business casual dress code.

Join Us.

Pride Staff Company Overview Pride Staff is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Pride Staff is the highest-rated staffing agency in the area. Check out our Google Reviews!

Compensation / Pay Rate: $19.75 Per Hour

Compensation / Pay Rate (Up to): $19.75 - $19.75