ALFS Relationship Management Specialist​/Associate | Hybrid

What You Do

You will be a primary point of contact and provide proactive communication and education for ALFS sales teams and producers. You will provide subject matter expertise and independently manage service requests, exception/accommodations requests, complex situations and elevated service concerns on a broad range of cross functional operational issues. You will influence business results through strong relationships, communicating operational changes and gathering customer feedback.

You will take a collaborative approach to problems to resolve situations ensuring involvement and communication with all partners. The role reports into the Relationship Management Manager.

• Build and maintain personal connections to solidify relationships with producers, business partners and peers. Participate in team and department projects, and special assignments.
• Demonstrate strong interpersonal skills, effective communications and interactions resulting in a positive impact to the customer experience. Provide customized service for assigned producers and wholesalers. Ensure distribution partners are aware of operational processes and changes.
• Review, research, problem solve and take action by responding to varied and complex service request, accommodations/exceptions and elevated service concerns. Apply extensive and broad knowledge of Allianz's business by working with multiple departments across the company to ensure problem resolution.
• Influence business results and customer behaviors on a broad range of resolutions by: monitoring trends, identifying opportunities and resolutions; soliciting and gathering customer feedback; providing and recommending improvements and educating producers and distribution partners.
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

• 2+ years of experience:
  Allianz experience or transferable customer service or relationship management skills.
• High School Diploma required.
• You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

Relationship Management Specialist Associate: $54,000 - $75,000
Relationship Management Specialist: $48,000 - $75,000

Note the job posting range is exclusive of company benefits or other compensation. This role is also eligible for an annual incentive program. If you are hired, your final base salary will be determined based on factors such as geographic location, experience, skills, competencies, and/or education. In addition to those factors, we will also consider internal equity of our current employees.

Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store, and two cafeterias.

Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that is fair, caring, and inclusive.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.