Customer Engagement Rep

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Full Time Regular Administrative Houston, TX, US

2 days ago Requisition

Salary Range: $20.00 To $23.00 Hourly

Job Title:

Customer Engagement Representative

Reporting to:
Branch Manager or Customer Service Manager

Status:
Non-Exempt

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

• Intake customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
• Assist in branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer Order Confirmations and follow-up upon delivery.
• Update Pine’s database with details and Call-Off information.
• Assist in scheduling delivery and pick-up of orders.
• Assist in locating equipment and shipping logistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.