Customer Service Representative Plymouth, MN

Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing organization in Plymouth, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order activity, and providing responsive service in a fast-paced onsite environment. The person in this role will serve as a key point of contact for inbound inquiries while helping maintain accurate order processing and clear communication across internal teams.

Responsibilities:

• Respond to incoming customer calls and messages with professionalism, accuracy, and a strong service mindset.
• Enter customer orders into internal systems and review details carefully to help ensure timely and correct processing.
• Provide updates on order status, product availability, and general account questions by coordinating with appropriate internal departments.
• Handle a mix of inbound and outbound customer communication to resolve issues, confirm information, and support ongoing service needs.
• Document customer interactions, requests, and follow-up actions to maintain organized and reliable records.
• Work closely with team members during onboarding and training to learn procedures, systems, and service expectations.
• Support day-to-day customer service operations during a period of team coverage and business transition activity.
• Escalate complex concerns when needed and help drive issues toward timely resolution.