Customer Service Representative Plymouth, MN
Job in
Minneapolis, Hennepin County, Minnesota, 55441, USA
Listed on 2026-06-27
Listing for:
Robert Half
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Customer Service Representative
We are looking for a Customer Service Representative to join a manufacturing organization in Plymouth, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order activity, and providing responsive service in a fast-paced onsite environment. The person in this role will serve as a key point of contact for inbound inquiries while helping maintain accurate order processing and clear communication across internal teams.
Responsibilities:
- Respond to incoming customer calls and messages with professionalism, accuracy, and a strong service mindset.
- Enter customer orders into internal systems and review details carefully to help ensure timely and correct processing.
- Provide updates on order status, product availability, and general account questions by coordinating with appropriate internal departments.
- Handle a mix of inbound and outbound customer communication to resolve issues, confirm information, and support ongoing service needs.
- Document customer interactions, requests, and follow-up actions to maintain organized and reliable records.
- Work closely with team members during onboarding and training to learn procedures, systems, and service expectations.
- Support day-to-day customer service operations during a period of team coverage and business transition activity.
- Escalate complex concerns when needed and help drive issues toward timely resolution.
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