Guest Services- Varsity

Guest Service Manager

The Guest Service Manager is responsible for the overall management of all guest service functions at the venue.

Job Functions:

• Interviews, selects, trains, supervises, counsels and disciplines guest services staff to ensure maximum guest satisfaction.
• Organizes and conducts meetings and communicates pertinent information to the staff.
• Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Investigate and resolve all guest complaints. Interacts positively with guest to maintain guest loyalty.
• Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
• Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
• Keep record of guest service interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken for resolution.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
• Other tasks as assigned by the Operations Manager.
• Work with scheduling payroll administrator to ensure that all staffing needs are met.
• Budget appropriately for each show's needs while working to reach the overall operating per/head goal
• Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.
• Answer inbound calls to help resolve guest concerns through analysis to determine the most effective

The expected compensation for this position is:

$15.97 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.