Customer Service Representative; Hybrid

Customer Service Representative (Hybrid)

In partnership with Doherty Staffing Solutions, we’re seeking a detail-oriented Customer Service Representative to join a dynamic and creative manufacturing team known for its innovation and commitment to delivering joyful, high-quality products to customers around the world.

This position plays a key role in providing exceptional service and support to clients—handling inquiries, processing orders, and ensuring a seamless customer experience from start to finish. If you’re a natural communicator who thrives in a fast-paced environment, this could be the perfect fit for you!

Base pay range: $22.00/hr - $26.00/hr

Full‑time, Hybrid (4 days in office, 1 day remote). Monday–Friday, 8:00 a.m. to 5:00 p.m. Occasional additional hours based on business needs.

• Manage the processing of customer orders from pre‑shipment through delivery.
• Receive, analyze, and promptly respond to customer communications.
• Serve as the first line of support, providing product and service information.
• Collaborate across departments to ensure smooth communication and problem resolution.
• Recommend process improvements and contribute to team success.
• Provide backup coverage for other representatives and assist with administrative tasks.

• 1–3 years of customer service experience, preferably in a manufacturing or distribution setting.
• Strong communication skills (written and verbal).
• Excellent attention to detail with solid data entry and computer skills.
• Ability to manage multiple tasks efficiently and independently.
• Problem‑solving mindset and a collaborative attitude.
• Bilingual skills are a plus but not required.
• Post‑secondary education in business, accounting, or sales is preferred.

Why You’ll Love Working Here:
Join a company that values creativity, teamwork, and continuous improvement. You’ll be part of a passionate group that believes in creating joy through its products—and in building a supportive, collaborative workplace.