Concierge Associate

Concierge Associate

Minneapolis, Minnesota, United States

Hot Job Opportunity – Actively Hiring

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:

Monday–Friday | 7:30 AM – 4:30 PM

If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace—delivering a warm, polished, and personalized experience for every guest, client, and colleague.

From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.

This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.

Guest Experience & Reception

• Welcome guests and employees with a professional, friendly, and engaging approach
• Manage visitor registration, check-ins, and meeting coordination
• Serve as the primary point of contact for front-of-office needs

Workplace Experience & Hospitality

• Deliver personalized service by anticipating needs and accommodating special requests
• Maintain a clean, organized, and welcoming reception and common areas
• Conduct regular floor walks to ensure spaces are fully stocked and presentable

Coordination & Support

• Collaborate with internal teams to ensure seamless service delivery
• Support meeting room bookings, workplace requests, and guest services
• Utilize workplace technology to manage requests efficiently

Experience Enhancement

• Track guest preferences and create thoughtful, memorable interactions
• Continuously look for ways to elevate the overall workplace experience

• Strong communication and interpersonal skills
• A genuine passion for hospitality and customer service
• Ability to multitask and stay organized in a fast-paced environment
• Confidence working independently and as part of a team
• Proficiency with Microsoft Office and workplace technology

• High school diploma or equivalent required
• 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
• Strong organizational, time management, and problem-solving skills
• Professional presence with a service-driven mindset

• Ability to lift or move items up to 40–60 lbs. (with assistance)
• Ability to stand, walk, bend, and remain active throughout the day
• Manual dexterity to operate office and reception equipment

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$19 - $19 USD

WHAT WE OFFER

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic…