Customer Support Specialist

Customer Support Specialist

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.

With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

The Customer Support Specialist will provide an exceptional order to invoice customer relations experience for assigned accounts. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.

What Will You Do?

• Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s).
• Resolve escalated parts cases from our customer service associates.
• Process orders and deliveries, manage calls and multiple email boxes independently.
• Support and collaborate with sales and marketing, inventory analysts, distribution centers, credit, and transportation to facilitate order requirements.
• Maintain knowledge of Toro product and support sharing knowledge and training with new employees.
• Maintain best in class responsiveness to correspondence with internal and external customers.
• Identify, troubleshoot and escalate any issues which would delay or impede prompt shipment of orders. Has ability to make suggestions to avoid future issues.
• Document and update departmental procedures.
• Take lead in periodic projects and activities such as LEAN process improvements.
• Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation, while sharing learning with others.
• High level of independence to resolve issues in SAP, export compliance, and Letter of Credit processing.
• Ability to report to management activities and results of shipments.
• All other tasks and projects as assigned.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• Minimum 3+ years of related experience.
• Bachelor's degree in relevant field preferred.
• Excellent verbal and written communication skills to effectively communicate.
• Ability to organize, assemble, and arrange resources to meet goals.
• Skilled data entry and system navigation skills.
• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.
• Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers.
• Capacity to work independently as well as within a team-oriented and collaborative environment.
• Proficient in Microsoft Office programs, including strong keyboarding skills.
• Experience with order related systems; SAP, product knowledge and configurations required.
• 0 to 10% travel (domestic and international).

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits.

• Dress for your day – We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
• Wellness
  - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism
  - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ…