District Communication Center Specialist SY

Job Title and

District Communication Center Specialist - (SY ) — Requisition

Close Date: 07/06/2026 11:59 PM

Location:

District Communications Center ) – Transportation (0750)

Union: AFSCME (29)

Functional Area:

Administrative

FTE: 1.0 (8 hrs daily)

Grade: A14 (Non-Exempt)

Salary Range: $28.48 – $38.44 per hour

Benefits:
Dental insurance, Health insurance, Vision insurance, Paid time off, HSA & FSA, Retirement plan

Mid-Day shift, Monday–Friday;
Saturdays and Sundays off.

Hours:

Monday & Friday: 2:30 PM – 11 PM;
Tuesday, Wednesday & Thursday: 11:30 AM – 8 PM.

Responsible for answering phone calls requesting assistance and information, interviewing callers, providing customer service information, dispatching MPS transportation staff, processing work requests using a Computerized Maintenance Management System (CMMS), and monitoring fire, security, and building automation systems throughout the District.

• Answer incoming emergency and non-emergency calls; interview callers and gather details; relay information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior.
• Answer customer service telephone, provide general information, and determine specific service needs; use computerized scheduling system and manual systems as needed; provide information within scope of authority and training; duties may vary according to job assignment.
• Direct callers to the correct person or work group or take and relay messages as appropriate; also handle radio traffic.
• Receive calls from drivers and other MPS staff regarding transportation issues; relay pertinent information in a concise and organized manner; maintain communications as necessary.
• Provide security monitoring for all MPS facilities; notify police, fire, engineering and other MPS staff when problems are identified in an MPS facility; report operational irregularities to supervisor.
• Monitor Building Automation Systems throughout the District; manipulate system controls according to policy and procedures.
• Coordinate and follow up on District-wide work requests using CMMS; respond to service requests with appropriate actions.
• Coordinate dispatching of resources to resolve service issues as needed; monitor execution and completion of work orders; assist as requested.
• Input data to MPS computer systems on work orders, service requests, administrative information, activity logs, asset information, and other District operational records; compile data for reports.
• Prioritize calls for service and determine appropriate personnel to respond.
• Respond to emergencies and assist with emergency work as directed.
• Notify supervisors of unusual problems and problem trends.
• Report unsafe acts, conditions, accidents and injuries; report security issues and illegal activities.
• Utilize proper safety precautions in all work performed.
• Perform basic clerical duties, including data entry, document processing, record keeping and file maintenance.
• Demonstrate courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; act in a manner that promotes a harmonious and effective workplace environment.
• Enthusiastically promote the Superintendent’s goals and priorities in compliance with all policies and procedures.
• Maintain absolute confidentiality of work-related issues, records and MPS information.

To successfully perform the job, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed are representative of the knowledge and skills.

• Education:
  
  High School Diploma or GED; and two (2) years of customer service/administrative support experience; or an equivalent combination of education, training and experience as determined by Human Resources.
• Knowledge of: principles of record keeping and records management; occupational hazards and safety precautions; principles and practices of effective customer service; radio & telephone communications protocols; local and regional geographical area and road systems; building maintenance procedures.
• Skills:
  
  communicating clearly and…