Retail Customer Service and Returns Associate

What you’ll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can improve future shopping experience.
• Meets customers’ needs, solves problems independently, and recognizes when to escalated to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• 1 year sales or customer service experience preferred.

• Job type:
  Permanent, Full‑Time
• Hours:
  
  34‑40 hrs/wk, open availability Monday‑Sunday. Shift: Retail Environment; must work nights & weekends.
• Hourly pay range: $17.58 – $24.58

• Generous paid time off, holiday, and sick time.
• Wisely Pay – earned wages up to two days early.
• Paid parental leave (up to 16 weeks).
• Kinder Care tuition discount.
• Retirement and bonus plans.
• Co‑worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (must work min. 20 hrs/wk).

The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role. The anticipated posting closing date is on or around 7/6/26.