Customer Service Agent

Job Responsibilities

• You welcome all customers upon arrival and gather feedback to improve their future rental experience.
• You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
• You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer‑focused process.
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location.
• You work in various weather conditions and are willing to take on additional tasks to support business needs.

• Education & Experience – you have a high school diploma or GED and at least 1 year of customer service experience.
• Licenses & Authorization – you are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship.
• Computer Skills – you possess basic computer navigation skills and are familiar with Microsoft Office applications.
• Work Hours & Travel – you can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane.
• Uniform & Language – you are willing to wear a company uniform and speaking other languages is a plus.

• Comprehensive Benefits Package – healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401(k) plan.
• Paid Time Off & Holidays – benefit from PTO, sick leave, and receive time and a half for working on public holidays.
• Employee Assistance Program – access support whenever needed through our Employee Assistance Program.
• Exclusive Employee Rentals – benefit from employee‑only rental rates, with family rental options and exclusive discounts for employees.
• Uniform & Perks – receive a uniform with weekly dry cleaning, always ensuring a professional appearance.

Starting salary: $21.25 per hour.