Customer Service Representative

Description

Job Summary

We are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.

Key Responsibilities

+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner

+ Resolve customer issues related to orders, billing, products, or services

+ Maintain accurate customer records and update information in CRM systems

+ Escalate complex issues to the appropriate department when needed

+ Process returns, refunds, exchanges, and service requests

+ Provide product and service information to customers

+ Follow up with customers to ensure issues are resolved

+ Meet individual and team performance goals for response time, quality, and customer satisfaction

Requirements

Qualifications

+ High school diploma or equivalent required; associate or bachelor's degree preferred

+ 1+ years of customer service, call center, or administrative support experience preferred

+ Strong verbal and written communication skills

+ Proficiency with Microsoft Office and CRM or customer support systems

+ Ability to multitask, prioritize, and work in a fast-paced environment

+ Strong problem-solving skills and attention to detail

+ Positive attitude and professional demeanor

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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