Resident Experience Associate

Overview

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We design, build, manage and maintain one‑of‑a‑kind residences. Our people are dedicated to delivering exceptional experiences to clients, residents and fellow team members in a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we strive to reach higher and be truly extraordinary.

As the Resident Experience Associate, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. You enjoy personalizing every interaction and learn the names and favorite things of your customers (including four-legged residents).

As a Resident Experience Associate (Tuesday - Saturday & Some Sundays: 8:30am-4:30pm), your primary responsibilities include:

• Converting leads into community tours by following up with all prospects and providing helpful information about the community and neighborhood
• Coordinating tours with the leasing team to support desired occupancy levels
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared-for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to write reviews on social networking sites
• Organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift
• A willingness to obtain a leasing license within the first 90 days of employment

• Engaging people in meaningful conversations that demonstrate genuine concern and the desire to make them feel at home
• Solving problems for customers and treating them like you would your best friend
• Following up with everyone meticulously
• Ensuring the community is impeccable
• Supporting teammates by covering for them when needed
• Seeking opportunities to enhance the customer’s experience

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competence with various software, apps and computer programs
• Attention to detail and anticipating a customer’s needs
• Customer-focused mentality
• Ability to lift up to 25 pounds (package handling during the holidays)

$41,200—$47,000 USD

• Competitive compensation
• Health & wellness benefits including medical, dental and vision
• Paid leave with 20 days off plus holidays
• 401k with company match
• Tuition reimbursement and career development programs
• Diverse employee resource groups

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.