Guest Services Associate Level 1 Part Time

Reports to:

Assistant Director of Guest Services

Compensation: $16.47 per hour

Benefits:
Non-Benefits Eligible

This position is covered by a collective bargaining agreement with IATSE Local 13.

Schedule:

Guest Services part‑time employees are expected to average three (3) worked shifts per week, including at least one (1) shift on a Friday, Saturday, or Sunday, and at least one (1) evening shift. Hours are reflective of the dynamic schedule of the theater.

Please note:

This position works year‑round and is not a summer‑only position. You must be able to continue working beyond mid-September 2026.

The Guest Services Associate Level 1 is responsible for promoting a positive guest experience while applying the theater’s policies and procedures. The role supports the daily operations of the Guthrie’s public spaces. The Guest Services Associate Level 1 will maintain a thorough working knowledge of the facility, the plays, special events, and ancillary programming to provide excellent guest service. This person plays a key role in welcoming all guests and maintaining guest materials.

All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence;
Community;
Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

• Make a great first impression by welcoming and engaging all guests to the Guthrie in a friendly and helpful manner as they enter the building.
• Provide exceptional guest service while interacting directly with the public.
• Answer general questions about the Guthrie, its policies and procedures, and the neighborhood and community.
• Assist guests with way finding around the Guthrie.
• Monitor conduct of guests in all public spaces.
• Display a professional demeanor and resolve guest issues professionally.
• Respond to guest concerns or complaints.
• Follow reporting process for any problematic incidents that occur.
• Assist with special events that take place at the Guthrie throughout the year.

• Conduct regular walk‑throughs of all public spaces.
• Ensure restrooms and lobbies are clean and well‑stocked and reset lobby furniture as needed.
• Liaise with House Management staff to ensure smooth operations and positive guest and audiences services experiences.
• Foster a work environment incorporating the Guthrie values of Artistic Excellence;
  Community;
  Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

• Prior experience providing guest or customer service in a dynamic environment.
• Can present a polite and professional demeanor when interacting with guests and colleagues at all times.
• Can communicate effectively in English, both verbally and in writing.
• Proficient in Microsoft Office Suite (Word, Outlook).
• Can manage multiple priorities and maintain composure during stressful situations.
• Can concentrate effectively in a busy and noisy environment.
• Can initiate and follow emergency procedures if needed.
• CPR training a plus but not required.
• Can regularly work three (3) worked shifts per week, including at least one (1) shift on a Friday, Saturday, or Sunday, and at least one (1) evening shift.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

• Sick Time:
  Part time employees shall…