Airport Lobby Customer Service Agent

Overview

Position: Airport Lobby Customer Service Agent
Location: Minneapolis, MN
Job : 156
# of Openings: 1

SUMMARY OF POSITION (Pay Range)

Pay: $18.00/hr - $21.00/hr

• Checking passenger boarding passes and directing to the appropriate lane
• Directing passengers to the most efficient checkpoint
• Working with the Supervisor to maintain balanced wait times at all checkpoints
• Opening and closing queue stanchions as operationally necessary
• Assisting passengers with general airport questions
• Addressing large crowds to convey necessary information
• Help keep lines separated and organized as they overflow from the queues
• Assisting with queue reconfigurations as daily needs require
• Reporting to a supervisor on any abnormal operational complexities
• Ability to comply with attendance/tardiness standards
• Able to perform under pressure and with large crowds of people
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
• Other duties as assigned

• High School diploma or GED preferred
• Ability to pass a pre-employment drug screen and criminal history background check
• Excellent customer service skills and strong work ethic
• Ability to work in both team-oriented environment and individually
• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime
• Must be able to stand for extended periods of time while working
• Subject to non-DOT drug and/or alcohol testing
• Previous customer service experience preferred

• Paid Time Off
• Profit Sharing
• Free Parking
• 401k
• Life Insurance
• Medical, Dental and Vision Coverage, HSA