Retail Customer Service and Returns Associate

Retail Customer Service and Returns Associate Full-time

We are seeking a Retail Customer Service and Returns Associate to create a positive customer experience, ensure accurate transactions, support returns, and maintain a friendly, efficient environment.

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Records information accurately so the resulting analysis can be used to improve future shopping experiences.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handover experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• 1 year sales or customer service experience preferred.

• Job Type: Permanent, Full-Time
• Hours:
  
  34-40 hrs/wk, open availability required Monday-Sunday.
• Shift: Retail Environment, must be able to work nights & weekends.
• Hourly pay range: $17.58 - $24.58 per hour.

• Generous paid time off, holiday, and sick time.
• Wisely Pay – earn wages up to two days early.
• Paid parental leave (up to 16 weeks).
• Kinder Care tuition discount.
• Retirement and bonus plans.
• Co‑worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (must work min. 20 hrs/wk).

• Required to complete a background check and a drug test as a condition of employment for this role.
• The anticipated posting closing date is around 7/13/26.