Customer Service Representative

Description We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment.

Responsibilities:

- Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services.

- Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression.

- Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member.

- Participate in a variety of communication campaigns based on organizational priorities and changing business needs.

- Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality.

- Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps.

- Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions.

- Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices. Requirements - At least one year of administrative or customer-facing experience is required.

- Bachelor's degree is preferred but not required.

- Strong customer service skills with the ability to communicate clearly and professionally across phone and chat channels.

- Demonstrated ability to listen carefully, build rapport quickly, and keep the needs of learners and prospective learners as the top priority.

- Comfortable working in a performance-driven environment with call volume and productivity expectations.

- Effective time management skills with the ability to handle multiple responsibilities throughout the day.

- Solid typing and data entry skills, including alpha and numeric keyboarding speed of 8, KPH.

- Proficiency with Microsoft Excel and general computer-based administrative tasks. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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