Spanish Bilingual Customer Service Representative

Position: SPANISH BILINGUAL Customer Service Representative
Description

Job Description:

We are seeking a Bilingual Customer Service Representative to join our team. This role requires a candidate who is fully fluent in Spanish and English, with excellent verbal and written communication skills in both languages. To support business needs and team collaboration, candidates must be located in MST or PST.

The ideal candidate is customer-focused, professional, and able to handle a high volume of inbound and outbound interactions while providing exceptional service and resolving issues efficiently.

Key Responsibilities:

+ Provide outstanding customer support via phone, email, and chat in both Spanish and English

+ Assist customers with account inquiries, order updates, billing questions, and issue resolution

+ Accurately document customer interactions in internal systems

+ Escalate complex issues as needed while ensuring timely follow-up

+ Maintain a positive, solution-oriented approach in every customer interaction

+ Meet performance goals for response time, quality, and customer satisfaction

+ Collaborate with internal teams to resolve customer concerns effectively

Requirements

Qualifications:

+ Must be fully fluent in Spanish and English (spoken and written)

+ Must be currently located in MST or PST

+ 1+ years of customer service experience preferred

+ Strong communication and interpersonal skills

+ Ability to multitask and work in a fast-paced environment

+ Proficiency with CRM systems, email, and Microsoft Office or similar tools

+ Strong problem-solving skills and attention to detail

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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