Front Desk Attendant-PT

Desk Attendant

Job Overview:
Saturday and Sunday 3:00 p.m.

-11:00 p.m.

The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely and efficient manner. Communicates issues, concerns, events to the Desk Attendant Supervisor and Community Manager regarding daily activities of the property.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing customers with a focus on the values of First Service Residential:
  Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.

Functions and Responsibilities of Desk Attendant:

• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors.
• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Sort and Label Packages. Monitor package room.
• Log all relevant information/events that happen during your shift.
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact the on-call managers for emergencies, as necessary.
• Be knowledgeable of all the Rules and Regulations and take appropriate action if any deviations are observed.
• Read all previous logs and memos and stay informed of events happening at the property.
• Communicate any important issues to the Desk Attendant Supervisor and Community Manager.
• Manage any special projects assigned to you by the Desk Attendant Supervisor.
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment.

Additional

Duties & Responsibilities:

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Skills &

Qualifications:

• High School diploma
• Associate or bachelor's degree (Preferred)
• Background in service industry or customer service field
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
• Collaborative attitude and team player but also must have the ability to work independently
• Exceptional interpersonal skills
• Computer literacy with knowledge of office…