Taxpayer Services Technician​/Taxpayer Services Technician, Senior; Public Service Representative

The Taxpayer Services Division of the Property Records and Taxpayer Services Department is seeking a customer-focused professional who is well-suited to a collaborative, professional environment with periods of busy customer activity and steady workflow. As part of a supportive and dedicated team, you will play an important role in delivering high-quality service to the public.

This position is primarily focused on providing in-person service at the customer counter. Responsibilities include assisting customers with a variety of transactions, such as property tax payment collections and the issuance of birth, death, and marriage records. This includes greeting and assisting customers at the service counter, processing mail-in requests, and ensuring accurate and efficient completion of transactions.

The ideal candidate enjoys working directly with the public, provides friendly and respectful service, and is comfortable balancing busy customer service periods with time spent completing other important supporting tasks. Strong attention to detail and a commitment to accuracy are essential, along with the ability to remain organized and effective in a public service environment.

In addition to counter service responsibilities, this position supports division operations by completing assigned or self-directed tasks during slower periods, demonstrating flexibility, initiative, and a strong team-oriented mindset.

• Experience providing customer service in a public-facing or similar environment involving direct interaction with the public (government experience is helpful but not required)
• Experience handling payments or transactions, including receiving payments, issuing receipts, and balancing a cash drawer or daily transactions
• Experience performing work requiring accuracy in data entry, transaction processing, or review of information for errors
• Experience using computer systems or web-based applications to enter information, process transactions, or retrieve customer records

Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

This is a 40 hour per week position, with work hours scheduled Monday through Friday between 8:00 a.m. and 4:30 p.m. Additional hours may be required during peak work periods. work schedules and locations are subject to change based on departmental needs and are not guaranteed.

$21.53 - $22.79 Hourly (May be hired at the Taxpayer Services Technician, Senior level depending on qualifications)

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E
- Verify Participation Poster

Right to work Poster

Provides customer service; completes financial and legal document research, preparation and processing, and performs general office duties.

Education and Experience:

High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management is preferred.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County’s diversity, equity and inclusion program.
• Promotes a culture of continuous quality improvement in the workplace.
• Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
• Uses a computer, calculator, ten-key machine, copier, bar code machine, ten keypad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment.
• Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division.
• Uses equipment required in the division of employment.
• Responds to both written and oral instructions.
• Gathers and analyzes information skillfully.
• Demonstrates accuracy and thoroughness.
• Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division.
• Working…