Transportation Dispatcher​/Scheduler, Transportation Center SY

Transportation Dispatcher / Scheduler, Transportation Center – (SY )

Salary Range: $30.47 - $32.67

Benefits:
Dental insurance | Health insurance | Vision insurance | Paid time off | HSA & FSA | Retirement plan

Under general supervision, answers phone calls requesting assistance and information; interviews callers and provides customer service information; dispatches and schedules MPS transportation staff as directed; provides information and assistance to customers within the scope of authority.

• Answers incoming emergency and non-emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and federal regulations, MPS policies and procedures, and standards for student behavior.
• Answers customer service telephone, provides general information, and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; duties may vary according to job assignment.
• Directs callers to the correct person or work group, or takes and relays messages as appropriate; also handles radio traffic.
• Prioritizes calls for service and determines appropriate personnel to respond.
• Receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary.
• Assists with scheduling of bus routes, stops, equipment assignments, field trips, and special events.
• Notifies supervisors of unusual problems and problem trends.
• Performs basic clerical duties, including data entry, document processing, record keeping, and file maintenance.
• Coordinates dispatching of resources to resolve transportation service issues as needed.
• Inputs data to MPS computer systems on service requests, administrative information, activity logs, asset information, and other Transportation Department records; compiles data for reports.
• Responds to emergencies and assists with emergency work as directed.
• Reports unsafe acts, conditions, accidents, and injuries; reports security issues and illegal activities.
• Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures.
• Maintains absolute confidentiality of work-related issues, records, and MPS information.
• Other duties or tasks may be assigned on an as‑needed basis.
• At times may be required to work outside normal business hours and work extended hours to accomplish the requirements of the position.

Education, Training, and Experience Guidelines

High School Diploma or GED equivalent; AND one (1) year of customer service and computer experience; OR an equivalent combination of education, training, and experience as determined by Human Resources. Experience as an MPS School Bus Driver is preferred.

• Basic principles of record keeping and records management.
• Occupational hazards and safety precautions.
• Principles and practices of effective customer service.
• Radio & telephone communications protocols.
• Local and regional geographical area and road systems.

• Communicating clearly and concisely, and relaying details accurately.
• Entering data and numerical information into a computer system with speed and accuracy.
• Reading and understanding route maps and schedule information.
• Dealing tactfully and courteously with the general public.
• Attending to the special needs of children and parents.
• Following verbal and written instructions.

A valid Minnesota State Commercial Driver’s License may be required.

Work is performed in a standard office and customer services environment, which requires occasional lifting of articles such as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or…