Spanish Bilingual Customer Service Representative

Bilingual Customer Service Representative

We are seeking a Bilingual Customer Service Representative to join our team. This role requires a candidate who is fully fluent in Spanish and English, with excellent verbal and written communication skills in both languages. To support business needs and team collaboration, candidates must be located in MST or PST.

The ideal candidate is customer-focused, professional, and able to handle a high volume of inbound and outbound interactions while providing exceptional service and resolving issues efficiently.

Key Responsibilities:

• Provide outstanding customer support via phone, email, and chat in both Spanish and English
• Assist customers with account inquiries, order updates, billing questions, and issue resolution
• Accurately document customer interactions in internal systems
• Escalate complex issues as needed while ensuring timely follow-up
• Maintain a positive, solution-oriented approach in every customer interaction
• Meet performance goals for response time, quality, and customer satisfaction
• Collaborate with internal teams to resolve customer concerns effectively