Customer Experience Lead: Elevate Service & NPS
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-07-29
Listing for:
Hertz
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Retail Associate/ Customer Service
Job Description & How to Apply Below
Hertz is seeking a Customer Experience Associate to deliver service that goes above and beyond, resolving issues at the counter and creating a culture of empowerment for employees. The role emphasizes first contact resolution, serving as the primary Net Promoter Score liaison for management, and using NPS data to improve guest satisfaction while upholding all corporate policies.
The position offers a wage of $19.00 per hour and opportunities to coach staff, build strong customer relationships,
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