Customer Relations Specialist

Description

Join the Glenwood State Bank team as a Customer Relations Specialist and help create exceptional customer experiences through meaningful interactions both in person and over the phone. We are seeking a full-time Customer Relations Specialist for our Glenwood location, working Monday through Friday from 8:00 AM to 5:00 PM with a rotating Saturday schedule.

As a Customer Relations Specialist, you will play an important part in creating positive customer experiences and strengthening relationships through every interaction. At Glenwood State Bank, we take pride in delivering exceptional service to every customer, every day. You will provide prompt, friendly, and professional customer service through phone calls, live chat, and in-person interactions with both current and prospective customers.

In this role, you will respond to customer inquiries, maintain a strong understanding of the Bank's products and services, follow established policies and procedures, and support daily administrative operations. Additional responsibilities include coordinating deliveries, sorting mail, and helping ensure the lobby remains welcoming and runs smoothly.

To succeed in this role, you should have excellent communication and interpersonal skills with a professional, customer-focused approach. Strong attention to detail, organizational skills, and the ability to prioritize multiple tasks in a fast-paced environment are essential for providing outstanding service and ensuring daily operations run smoothly.

At Glenwood State Bank, we offer a comprehensive benefits package for our employees. Benefits include medical, dental, and vision insurance, 11 paid holidays each year, paid time off, sick leave, and exclusive employee discounts on our banking products and services. We also provide a competitive 401(k) plan with profit-sharing to help you plan for your financial future. This position offers an hourly wage ranging from $18 to $22, based on experience and qualifications.

Glenwood State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.