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Customer Service Coach & Quality Advocate
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-08-03
Listing for:
Threadneedle group
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Ameriprise Financial is seeking a Training and Quality Coach to provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. You will perform quality reviews, support training functions, and manage escalations as directed by the team leader.
This role may require evenings and weekends; a high school diploma and 3-5 years in a service center are expected. You will collaborate with partners to improve processes and serve as back-up for other
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