Customer Service Representative Job in Minneapolis, MN

Customer Service Representative

We are looking for a Customer Service Representative to support members with timely, thoughtful assistance. This contract opportunity with permanent potential is ideal for someone who enjoys resolving issues, communicating clearly, and staying organized in a fast-moving support environment. The person in this role will use digital tools and strong judgment to guide users through questions, troubleshoot concerns, and deliver a positive service experience.

Responsibilities:

• Provide responsive support to learners by addressing questions, clarifying concerns, and guiding them toward effective solutions.
• Communicate professionally with students and teammates, using active listening to understand needs and respond accurately.
• Investigate service issues and apply available resources, tools, and team knowledge to resolve problems efficiently.
• Manage daily workload with a high level of reliability, balancing multiple priorities while meeting schedule expectations.
• Assist users with basic technical troubleshooting for computers and smart devices during support interactions.
• Maintain clear records of customer inquiries, follow-up actions, and outcomes to ensure consistent service.
• Adapt to changing priorities and workflows while contributing to a collaborative, service-focused team environment.