Benefits Customer Service Representative Job in Edina, MN

Customer Service Representative

We are seeking a customer-focused professional to join a Benefits Administration team supporting members and employer groups with benefit-related inquiries. This role combines customer service, call center support, and administrative responsibilities while helping individuals navigate benefit plans, enrollment changes, account updates, and general benefit-related questions. The ideal candidate is a strong communicator who enjoys problem-solving, learning complex information, and delivering a high-quality customer experience in a fast-paced environment.

Key Responsibilities

• Respond to inbound customer inquiries regarding benefits, enrollment, coverage, and account updates.
• Assist customers with benefit-related questions, plan changes, and administrative requests.
• Research and resolve customer concerns while providing accurate and timely information.
• Document customer interactions and maintain accurate records within company systems.
• Navigate multiple platforms and CRM systems to access and update account information.
• Process benefit-related transactions and administrative requests.
• Deliver exceptional customer service while handling sensitive or complex conversations.
• Partner with team members to ensure service levels and customer satisfaction goals are met.
• Adapt to changing processes, systems, and business needs during peak enrollment periods.