Emergency Communications Specialist

The Metropolitan Airports Commission (MAC) is hiring for Emergency Communications Specialists in our 24/7 Emergency Communications Center (ECC) located on the Minneapolis/St. Paul International Airport campus. In this role you will coordinate the day-to-day operations of the MSP Emergency Communications Center, a primary 911 Public Safety Answering Point. You will interact regularly with police, fire, emergency medical services (EMS), Transportation Security Administration (TSA), and other state and federal agencies.

Using your task-prioritization skills and calm demeanor, you will determine priorities according to changing conditions and make critical decisions to ensure the safety of the tenants, passengers, police officers, firefighters, and other users of the Minneapolis/St. Paul International Airport community.

The Ideal Candidate has: a passion for helping people, hands on experience with public safety technologies, the ability to adapt to new technology, customer service experience, the ability to work both independently and as part of a team, and strong verbal and written communication skills.

There will be an information session offered on Wednesday, August 19th from 5 pm - 7 pm ) at the MAC General Offices located at 6040 28th Avenue South, Minneapolis, MN 55450. Parking is free.

Hourly Rates

2026 $ 39.37 - $49.30

Work Shifts

Specialists work a mix of 8-, 10-, and 12-hour shifts on a 2-week rotation that includes every other weekend off. Shifts typically start at 0600, 0800, or 1800, though they may vary based on organizational needs. Most shifts in the rotation will likely be 12-hour shifts.

Candidate Selection Process:

Online Assessments –

Interviews –

Eligibility List – Eligible candidates may be placed on a hiring list.

Applications received for this posting will be evaluated on several factors including, but not limited to, education, work experience, and completeness and thoroughness of responses to the application and supplemental questions. Incomplete or general responses could negatively impact the final outcome of an application.

Candidates who are offered conditional employment will be required to pass an extensive background investigation including criminal history.

Safety Sensitive – This is a safety-sensitive position which will require a pre-employment drug screen.

Questions regarding this posting can be directed to Robin Lange ge or .

For additional information about the ECC, email Airport
911

Recruiting to connect with one of our ECC staff for additional information about the position, department, or organization.

Applications for this position must be completed and submitted by 3:00 p.m. on Monday, August 24, 2026.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at  or Tekia.

Jefferson.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

• Answer calls promptly and use proper call taking and information gathering techniques, including sequential call taking, to determine the location of, need for, and priority of a public safety response.
• Use active listening and empathy to engage with callers to determine their needs and provide appropriate services.
• Maintain a calm, assertive, and professional demeanor in all situations.
• Display a sense of urgency when appropriate, recognize when callers should be kept on an active line, and provide pre-arrival and post-dispatch instructions including medical lifesaving measures and safety instructions to callers prior to arrival of public safety partners.

• Select the appropriate incident type based on information received and follow department protocols.
• Efficientl…