Transportation Dispatcher ​/ Scheduler, Transportation Center - (SY 2026-2027) II

Transportation Dispatcher / Scheduler, Transportation Center

This position is for AM Dispatch, and the scheduled hours are 4:30 AM - 1 PM. The top three essential functions of this position are:

• Answers customer service telephone, provides general information, and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; duties may vary according to job assignment.
• Receives calls from MPS drivers as well as contracted drivers, and other MPS staff regarding transportation issues; relays pertinent information concisely and organized; maintains communications as necessary.
• Assists with scheduling bus routes, stops, equipment assignments, field trips, and special events.

Summary:

Under general supervision, answers phone calls requesting assistance and information; interviews callers and provides customer service information; dispatches and schedules MPS transportation staff as directed; provides information and assistance to customers within the scope of authority.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is illustrative only, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours.

Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Answers incoming emergency and non-emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior.
• Directs callers to the correct person or work group, or takes and relays messages as appropriate; also handles radio traffic. Prioritizes calls for service and determines appropriate personnel to respond.
• Receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary.
• Assists with scheduling of bus routes, stops, equipment assignments, field trips, and special events. Notifies supervisors of unusual problems and problem trends.
• Performs basic clerical duties, including data entry, document processing, record keeping, and file maintenance. Coordinates dispatching of resources to resolve transportation service issues as needed. Inputs data to MPS computer systems on service requests, administrative information, activity logs, asset information, and other Transportation Department records; compiles data for reports.
• Responds to emergencies and assists with emergency work as directed. Reports unsafe acts, conditions, accidents, and injuries; reports security issues and illegal activities. Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment. Enthusiastically promotes the Superintendent's goals and priorities in compliance with all policies and procedures.
  
  Maintains absolute confidentiality of work-related issues, records, and MPS information. Other duties or tasks may be assigned on an as-needed basis At times may be required to work outside normal business hours and work extended hours to accomplish the requirements of the position.

Minimum qualifications:

Education, Training, and Experience Guidelines High School Diploma or GED equivalent; AND one (1) year of customer service and computer experience; OR an equivalent combination of education, training, and experience as determined by Human Resources. Experience as an MPS School Bus Driver is preferred.

Knowledge of:
Basic principles of record keeping and records management. Occupational hazards and safety precautions. Principles and practices of effective customer service. Radio & telephone communications protocols. Local and regional geographical area and road systems.

Skill in:
Communicating clearly and concisely, and relaying details accurately. Entering data and numerical information into a computer system with speed and accuracy. Reading and understanding route maps and schedule information. Dealing tactfully and courteously with the general public. Attending to the special needs of children and parents. Following verbal and written instructions.

License and certification requirements: A valid Minnesota State Commercial Driver's License may be required.

Physical demands and working environment:
Work is performed in a standard office and customer services environment, which requires occasional lifting of articles such as file boxes or heavier materials with help from others…