Member Experience Representative

Member Experience Representative

Location:

Minneapolis, MN (Hybrid after eligibility requirements are met)

Job Type: Contract-to-Hire

Pay Rate: $21.00/hour

About the Role

We are seeking reliable and customer-focused Member Experience Representatives to join a growing healthcare services team. In this role, you will serve as the primary point of contact for members and healthcare providers, assisting with health insurance inquiries related to claims, benefits, and eligibility.

This is an excellent opportunity for candidates with strong customer service and call center experience who are looking to build a long-term career within the healthcare industry.

Key Responsibilities

+ Handle 50-60 inbound calls per day from members and healthcare providers

+ Respond to inquiries regarding health insurance claims, benefits, and eligibility

+ Research and resolve customer issues in a professional and timely manner

+ Accurately document interactions and update member information in company systems

+ Utilize Microsoft Office applications and internal systems to support customer requests

+ Maintain a high level of customer satisfaction while meeting performance expectations

+ Follow established procedures and compliance requirements

Required Qualifications

+ Previous customer service experience

+ Call center experience in a fast-paced environment

+ Strong communication and problem-solving skills

+ Basic computer proficiency, including Microsoft Teams, Word, and Excel

+ Ability to multitask and navigate multiple systems simultaneously

+ Strong attendance record and commitment to reliability

+ Self-motivated with a desire to learn and advance professionally

Preferred Qualifications

+ Healthcare, insurance, or benefits administration experience

+ Experience supporting members, patients, or providers

Work Schedule

+ Training is conducted onsite

+ Initial training period is approximately 4 weeks at 30 hours per week

+ Regular shifts are scheduled within operating hours of 7:00 AM to 7:00 PM

+ Candidates must be flexible and available to work any shift during business hours

+ Employees will provide shift preferences during training; assignment is based on business needs

Hybrid Eligibility

After 90 days, employees may be eligible for a hybrid schedule consisting of:

+ 3 days remote

+ 2 days onsite

Eligibility is dependent upon meeting attendance and performance expectations.

What We're Looking For

Successful candidates are:

+ Dependable and punctual

+ Customer-focused and empathetic

+ Strong problem solvers

+ Adaptable and eager to learn

+ Motivated to grow their careers within a professional healthcare environment

Benefits

Eligible contractors may have access to:

+ Medical, Dental, and Vision Insurance

+ Critical Illness, Accident, and Hospital Coverage

+ 401(k) Retirement Plan

+ Life Insurance

+ Short-Term and Long-Term Disability Coverage

+ Health Savings Account (HSA)

+ Employee Assistance Program (EAP)

+ Paid Time Off and Sick Leave (where applicable)

Apply today if you have a passion for helping others and enjoy delivering exceptional customer service in a fast-paced healthcare environment.

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Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Final date to receive applications

This position is anticipated to close on Aug 25, 2026.

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